Life Cycle Support
When the dust has settled and the project is complete, we don’t disappear. As your partner, we will continue delivering solutions and value to your application. We provide ongoing maintenance service for your systems to continuously maximize reliability and productivity.
"One-and-done" is not part of our vocabulary. We offer complete lifecycle support to provide you with the greatest return on your investment. If a question arises while we are not there, simply use our Online Ticket System or give us a call and one of our team members will be glad to help you out.
We Provide Ongoing Assistance For:
Parts and Maintenance
Modifications & Efficiency Updates
We Provide Ongoing Support For:
Increasing System Longevity
MMCI offers scheduled preventative maintenance services aimed at preventing breakdowns and equipment failures. Services can be done independently or in conjunction with your own maintenance staff.
Online Support System
All support calls and emails are handled by our online ticketing system which provides a great way for tracking issues and ensuring all work is completed. You can access the system at any time (24/7/365), track progress of open tickets, and to view your entire support history.
Operational & System Training
As part of our standard installation and testing process, MMCI will train your operators on the use of the system. We ensure your key people understand the various modules provided with the system and how to use them to their maximum effect.
Ongoing Audit System
MMCI also gives you the option for ongoing system audits as part of your support contract. The purpose for audits are two-fold; the first is to make sure the existing system is functioning the way it was designed to work. Secondly, since most companies do not have a static business, all of our audits are done through a lens of trying to determine what business needs have changed and then determining whether any operational or system changes may be beneficial.
An audit may consist of one or more of the following and often occur yearly or as deemed necessary by you.
Check Existing System for Errors
Determine if Needs Have Changed
How Can We Help?
At any stage of your automation project, we can help.
Call us at 314-438-3300 or fill out the form below.