KISS Case Study

Complete Warehouse Design and Automation Project

Since its founding over 30 years ago, KISS has become one of the dominant players in the cosmetics industry. They ship their products to over 50,000 mass retail locations across the US, thousands of beauty supply stores, and offer direct to consumer sales through their website.

The Client & Objective

KISS's explosive growth created the need for a more strategic approach to order fulfillment - highlighted by the company’s move to consolidate multiple distribution centers into one state-of-the-art, 480,000 square foot facility in Piscataway, New Jersey.

The Challenges

While KISS faced the normal challenges associated with shipping more quickly, more accurately and more cost-effectively, these challenges were exacerbated by the fact that this new warehouse would service three totally different type of customers.

“The Omnichannel Fulfillment Challenge”
Big Box Retailers
1. Big Box Retailers

While the big box retailers typically ordered in very large quantities and shipped full pallet loads, each store’s orders needed to be packaged for cross-docking at the distribution center. So, KISS had to pick, pack and pull orders as if each store location was an individual order.

Independent Beauty Supply Stores
2. Independent Beauty Supply Stores

In addition, the big box retailers, KISS supplied thousands of independent stores that ordered in both full and broken cases and shipped via a wide variety of trucking and delivery services.

Direct-to-Consumer Orders
3. Direct-to-Consumer Orders

Finally, KISS also fulfilled orders derived from the company’s online store – typically very small orders for individual items - with short lead times shipped via UPS, FEDEX or the U.S. Postal system.

The Solution

To start, our experienced team performed a complete analysis of the order fulfillment process – studying order profiles, the velocity of items, packaging types, dimensional information and more.

Using this “engineering study” and analysis we developed the entire system. Specifically, we designed the processes for picking, packing and shipping while specifying the equipment, software and controls required to improve picking efficiency and accuracy in the most cost-effective manner possible.

To take advantage of the height of the building’s height we even integrated mezzanines and a multi-level pick structure serviced by space-saving, spiral conveyors.

Matched Picking Technology and Areas to Order Volumes

Smart Cart

Slow-Moving Products

Integrated an intelligent cart picking process where multiple orders can be picked at the same time and then transferred to a tote that is conveyed to other parts of the system.


Fast-Moving, Small Products

Utilized highly efficient A-Frame dispensing technology for fast-moving products in smaller packages.


Medium/Fast-Moving Products

Installed pick-to-light technology, sorting conveyor and various controls to ensure the efficient picking of medium and fast-moving products that could not utilize the A-Frame dispensing system.

Integrated the Software and Controls

To integrate multiple technologies and multiple processes, our team also had to install and program the software to tie everything together. To achieve optimal performance, we installed our DCX Inventory and DCX Sort modules to sync data from KISS’s existing ERP system and guide the dynamic replenishment, movement and sorting of inventory.

DCX Inventory

DCX Inventory

DCX Sort

DCX Sort

We then used our Order Management and Pick modules to automate the entire order process – from picking to packing – with a focus on balancing workloads, improving pick rates and reducing cycle times.

DCX Order Management

DCX Order Management

DCX Pick

DCX Pick

DCX Pack

DCX Pack

Finally, we integrated our DCX Pack Module to ensures containers were selected, packed, and checked in an efficient and effective manner. This software determines the most economical way to ship – both service level and what carrier to use – and then weighs the carton in line, automatically print and applies the shipping label and then route it to the proper shipping destination for parcel or palletizing.

The Results

While we remain focused on ongoing improvement, KISS is already seeing the benefits of using a single-source automation supplier whereby the design, software and controls are intelligently interconnected.

Kiss Facility

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